Frequently Asked Questions: Do you have to be in crisis to call RAP? No.  RAP is the place to call when you don’t know where to call. Whether it’s for support & encouragement, referrals for your particular situation or to simply have someone listen, KNOW THAT HELP IS ALWAYS JUST A PHONE CALL AWAY!  Do you have to be a certain age to call? No, RAP is available to people of all ages.  Does it cost anything to call? No, calls to RAP are free. We have 800 numbers available in each county to eliminate any toll-calling barriers. Are calls confidential? Yes, calls are confidential. Who answers the phones? People from a variety of different educational and life experience backgrounds. All Listeners are paid and work either full or part time. What type of training do Listeners receive? Each Listener receives 80 to 120 hours of training prior to answering the phones. The learning process continues as the Listeners are given information to read so that they can be on the cutting edge of what's happening out there. Where do you get your funding? The Genesee Country United Way, New York State Office of Mental Health, Genesee & Orleans County Government, Contract Agencies, our Genesee/Orleans/Wyoming Community Services Directory and Donations from members of the communities we serve. How can I schedule a RAP presentation? Ask to speak to Holly Baxter, the Executive Director. She is very accommodating when it comes to dates, times and needs. How can I support RAP? Use our services, let others know about RAP and support us financially. By investing in RAP, you are impacting your community and making a difference in the lives of callers every time the phone rings.